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When placing an order we require a purchase order number, plus name and contact details of the purchaser, and the person who will be using the product. We will add VAT for every order received from an EU country, unless you are VAT exempt. For such VAT exempt customers we will need to receive a copy of the exemption certificate with the order.
Orders can be placed either by our website, via email or by mail. Please see our contact us page for more details
All orders are subject to availability. Prices of products do not include shipping, VAT or import duties, where these are applicable.
Price and other information provided are subject to change without notice. While every effort is made to keep information provided Up to date, ImmuQuest will not be liable if errors should occur in such information.
Formal acceptance of an order will take place when the goods are dispatched. If prices should be changed between the time of receipt of an order and dispatch, ImmuQuest will contact you in advance.
To order via the website you will need to find the product(s) you are looking for by either using our search, browsing our categories or using our full antibody catalogue.
Once you have found the antibodies you are looking for you can view more detailed information about a specific antibody by clicking the more info button. Once you are sure it is the antibody you are looking for you can add it to your order by clicking the add to order button.
This places the antibody in your order basket, you can add as many antibodies as you wish. Once you have selected all of the antibodies you wish to order then click the checkout button. If you are not logged in you will be asked to login, if you are logged in you will be taken to the checkout page.
On the checkout page you are able to double check your order and enter a purchase order number if you have one.
Once you are happy your order is correct click the place order button and your order will be submitted. Once we have recived and checked your order we will contact you to arrange payment and delivery.
To order by mail please contact us or one of our distributors
Delivery usually takes no more than one week from recipt of an order.
Yes.Should any product not perform as described in the product literature, it will be replaced or a full refund will be given. The customer must notify ImmuQuest within 30 days after the goods have been received to request a replacement, forwarding complete test data as requested by ImmuQuest.
If items are ordered incorrectly by the customer, ImmuQuest will consider taking them back as long as they have been stored correctly and have not been opened or tampered with. Such orders may be subject to a 15% restocking charge on the items plus any shipping costs.
Requests for returns must have prior authorization from ImmuQuest, and must be made within 7 days of receipt of the items. Items must be returned in the same or equivalent packaging as originally dispatched, and by an equivalent method of delivery.
If you are in the EU and you are no exempt from paying VAT then we must charge VAT (17.5%).
Customers that are exempt need to fax an exemption form showing their vat exemption number.
You can still place an order without providing a purchase order number but we must recieve payment before your order is despatched.